Member Experience Team Lead

Sam's East, Inc.; Johnson City (TN); On-site; USD 44,000 - 60,000; Full time

Benefits offered by this job

Health benefits

401(k) & stock purchase

Paid time off

Life insurance

Live Better U education program

Job summary

Sam's East, Inc. in Johnson City, TN is seeking a front-end supervisor responsible for assisting management, training associates, and ensuring high-quality member service.

You will process memberships, drive sales events, and help resolve customer issues while upholding company policies and ethics. The role emphasizes leadership, attention to detail in cash handling, and collaboration with store teams to meet performance targets.

Qualifications

• 6 months retail experience including operating front-end equipment (cash register)
• 6 months customer service experience
• Must be 18 years of age or older

Responsibilities

• Assist management with supervision of associates and assign duties
• Provide direction and guidance to associates on member service approaches and techniques
• Promote membership and assist with processing memberships and credit accounts
• Support store operations including merchandising, losses and cash handling

Skills

Retail experience

Customer service

Front-end operations

Tools

Cash register

POS system

Job description

Sam's East, Inc. in Johnson City, TN is seeking a front-end supervisor responsible for assisting management, training associates, and ensuring high-quality member service.

You will process memberships, drive sales events, and help resolve customer issues while upholding company policies and ethics. The role emphasizes leadership, attention to detail in cash handling, and collaboration with store teams to meet performance targets.