Member Experience Specialist

Sam's East, Inc.; Johnson City (TN); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Stock purchase program

Life insurance

Paid time off

Job summary

Sam's Club in Johnson City, TN is seeking a frontline associate to deliver member service, operate front-end equipment, and assist customers with purchases and questions. You will resolve member concerns and help with payments, returns, and exchanges while promoting Club products and services.

The role emphasizes safety, merchandise handling, and collaboration with team members to maintain a welcoming store environment. We value integrity, teamwork, and customer-first service.

Qualifications

• Retail experience including operating front end equipment (cash register).
• Experience with mobile retail applications.

Responsibilities

• Provide member service and resolve member issues.
• Process member purchases and returns according to policy.
• Promote Sam's Club products and services to members.
• Handle payments, refunds, and exchanges per company procedures.

Skills

Retail experience

Mobile retail apps

Tools

Cash register

Mobile apps

Job description

Sam's Club in Johnson City, TN is seeking a frontline associate to deliver member service, operate front-end equipment, and assist customers with purchases and questions. You will resolve member concerns and help with payments, returns, and exchanges while promoting Club products and services.

The role emphasizes safety, merchandise handling, and collaboration with team members to maintain a welcoming store environment. We value integrity, teamwork, and customer-first service.