Member Experience Team Lead

Sam's Club; Johnson City (TN); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Paid time off

Live Better U education program

Job summary

Sam's Club in Johnson City, TN is seeking a Front-End Associate to support supervision, training, and member service at the front of the store. You will assign duties, provide guidance, and help resolve member needs at the point of sale and through self-checkout tools.

The role includes processing memberships, upgrades, credit accounts, and promoting Sams Club products. You will contribute to an engaging member experience and a smooth checkout flow.

Qualifications

• 6 months retail experience including operating front-end equipment (cash register) and 6 months customer service experience.
• Must be 18 years of age or older.

Responsibilities

• Assist management with supervision of associates and training.
• Provide member service, process memberships, upgrades, and credit accounts.
• Support store operations and promote memberships and sales events.

Skills

Customer service

Retail experience

Cash handling

Tools

Cash registers (POS)

Job description

Sam's Club in Johnson City, TN is seeking a Front-End Associate to support supervision, training, and member service at the front of the store. You will assign duties, provide guidance, and help resolve member needs at the point of sale and through self-checkout tools.

The role includes processing memberships, upgrades, credit accounts, and promoting Sams Club products. You will contribute to an engaging member experience and a smooth checkout flow.