Member Experience Team Lead

Sam's Club; Cincinnati (OH); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401(k)

Stock purchase

Life insurance

Paid time off

Job summary

Sam's Club in Cincinnati is seeking a front-end associate to support management in supervising associates, assigning duties, training, and ensuring member satisfaction. You will help with memberships, services, and processing transactions while promoting Sam's Club products and benefits.

The role emphasizes delivering high-quality member service, guiding customers on purchases, and maintaining clean, organized areas.

Qualifications

• 6 months retail experience including operating front-end equipment and 6 months customer service.
• Must be 18 years of age or older.
• Preferred qualifications include leading a front-end team and supervising others.

Responsibilities

• Assist management with supervision of associates and scheduling.
• Provide member service and assist customers with purchasing decisions.
• Operate registers or self-checkout and help with transactions.
• Process memberships, upgrades, and credit accounts as needed.
• Maintain store cleanliness and organize merchandise and carts.

Skills

Retail experience

Customer service

Cash handling

Tools

Cash register

Job description

Sam's Club in Cincinnati is seeking a front-end associate to support management in supervising associates, assigning duties, training, and ensuring member satisfaction. You will help with memberships, services, and processing transactions while promoting Sam's Club products and benefits.

The role emphasizes delivering high-quality member service, guiding customers on purchases, and maintaining clean, organized areas.