Member Experience Leader — Frontline & Membership

bjswholesaleclub; Roanoke (VA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Weekly pay

Free membership

Generous PTO

Health benefits

401(k)

Employee stock purchase plan

Job summary

BJ’s Wholesale Club in Roanoke, VA is seeking a Member Experience Supervisor to lead Frontline teams and drive club performance with a focus on member experience. You will oversee FELs, Cashiers, and Membership Ambassadors, ensuring policies and GOLD standards are followed and operational excellence is achieved.

The role emphasizes talent development, coaching, and collaboration with business partners to deliver quality service and measurable results across the club.

Qualifications

• 2 years customer service or sales experience preferred.
• Basic computer knowledge (MS Word, MS Excel, Email) required.
• High school diploma, college degree, and/or big box wholesale, retail, grocery and/or leadership experience is preferred.

Responsibilities

• Lead Frontline and Membership teams to drive member experience.
• Recruit, train, and manage FELs, Cashiers and Membership Ambassadors.
• Ensure staffing and processes align with GOLD standards.
• Monitor performance and use reporting to improve results.

Skills

Leadership

Customer service

MS Word

MS Excel

Open shift availability

Education

High school diploma

Tools

MS Word

MS Excel

Email

Job description

BJ’s Wholesale Club in Roanoke, VA is seeking a Member Experience Supervisor to lead Frontline teams and drive club performance with a focus on member experience. You will oversee FELs, Cashiers, and Membership Ambassadors, ensuring policies and GOLD standards are followed and operational excellence is achieved.

The role emphasizes talent development, coaching, and collaboration with business partners to deliver quality service and measurable results across the club.