Member Experience Specialist - Service & Relationship Growth

Broadview Federal Credit Union; City of Albany (NY); Vor Ort; USD 28.000 - 29.000; Vollzeit

Benefits dieser Stelle

Competitive benefits package

Zusammenfassung

Broadview FCU is seeking a friendly and professional Member Service Associate to welcome members and visitors, delivering exceptional service and building strong relationships. You will process transactions, help customers with products and services, and support branch goals across multiple locations.

The role emphasizes customer care, accuracy, and the ability to adapt to a dynamic retail environment. A High School Diploma and Microsoft Office proficiency are required, with bilingual abilities

Qualifikationen

• Excellent interpersonal and communication abilities.
• Customer service experience preferred.
• Ability to work at multiple locations as needed.
• Ability to lift at least 10 pounds and stand for long periods.

Aufgaben

• Provide outstanding member service to all visitors and members.
• Process financial service transactions accurately while maintaining a cash drawer.
• Detect and report fraud or irregular activities.
• Build member relationships by asking questions and recommending solutions.
• Respond to general inquiries about products, services, lending, etc.
• Resolve member issues promptly and professionally.
• Promote self-service resources and digital channels.
• Participate in cross-selling initiatives and events.
• Seek development opportunities through coaching and training.
• Achieve goals and objectives set by management.
• Ensure compliance with policies, procedures, and regulatory guidelines.

Kenntnisse

Interpersonal skills

Customer service

Flexibility

Cash handling

Ausbildung

High School Diploma (or GED)

Tools

Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint)

Jobbeschreibung

Broadview FCU is seeking a friendly and professional Member Service Associate to welcome members and visitors, delivering exceptional service and building strong relationships. You will process transactions, help customers with products and services, and support branch goals across multiple locations.

The role emphasizes customer care, accuracy, and the ability to adapt to a dynamic retail environment. A High School Diploma and Microsoft Office proficiency are required, with bilingual abilities