Member Experience Advocate — Service & Relationship Growth

Broadview Federal Credit Union; City of Amsterdam (NY); On-site; USD 28,000 - 29,000; Full time

Job summary

Broadview FCU is seeking a friendly Member Service Associate to welcome members and visitors, delivering professional service and deepening relationships across branches in the Northwest Region, including Amsterdam and nearby locations.

You will process financial transactions, detect fraud, cross-sell, and promote digital resources while maintaining compliance with policies. A High School Diploma or GED and strong interpersonal skills are required, with flexibility to work at any location.

Qualifications

• High School Diploma or GED required.
• Customer service experience preferred or equivalent.
• Flexible to work at any location as business needs dictate.
• Ability to lift at least 10 pounds and stand for long periods.

Responsibilities

• Provide outstanding member service to new and existing members or visitors.
• Accurately process financial service transactions and maintain a cash drawer.
• Detect and report fraud or irregular activities.
• Build member relationships and make recommendations to deepen relationships.
• Respond to general member inquiries related to products/services.
• Promote awareness and education of self-service resources (digital channels).
• Participate in cross-selling initiatives and campaigns.
• Seek development opportunities through coaching, shadowing, mentoring, and training.

Skills

Customer service

Interpersonal skills

MS Office

Communication

Education

High School Diploma or GED

Tools

MS Office

Job description

Broadview FCU is seeking a friendly Member Service Associate to welcome members and visitors, delivering professional service and deepening relationships across branches in the Northwest Region, including Amsterdam and nearby locations.

You will process financial transactions, detect fraud, cross-sell, and promote digital resources while maintaining compliance with policies. A High School Diploma or GED and strong interpersonal skills are required, with flexibility to work at any location.