Member Experience Specialist

Broadview Federal Credit Union; Slingerlands (NY); On-site; USD 42,000 - 44,000; Full time

Benefits offered by this job

Bilingual encouraged

Job summary

Broadview FCU is seeking a friendly Member Service Associate to greet members at the Patroon Branch and support the Capital East Region. You will deliver professional, personable service to meet members’ needs and deepen relationships.

The role involves processing transactions, answering product inquiries, promoting digital channels, and participating in cross-selling and ongoing coaching to grow with the credit union.

Qualifications

• High School Diploma or GED required or equivalent experience.
• Customer service experience preferred, with strong interpersonal skills.
• Able to work at any location as business needs dictate.

Responsibilities

• Provide outstanding member service to all members and visitors.
• Process financial transactions accurately while maintaining a cash drawer.
• Detect and report fraud or irregular activities as first line of defense.
• Build member relationships by asking questions and recommending solutions.
• Respond to general member inquiries about products, services, and lending.

Skills

Customer service

Interpersonal skills

Microsoft Office Suite

Education

High School Diploma or GED

Tools

Word

Excel

PowerPoint

SharePoint

Job description

Broadview FCU is seeking a friendly Member Service Associate to greet members at the Patroon Branch and support the Capital East Region. You will deliver professional, personable service to meet members’ needs and deepen relationships.

The role involves processing transactions, answering product inquiries, promoting digital channels, and participating in cross-selling and ongoing coaching to grow with the credit union.