Member Experience Specialist

broadviewfcu; Town of Malta (NY); In loco; USD 28.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive benefits package

Descrizione del lavoro

Broadview FCU is seeking a friendly and customer-focused Member Service Associate for the Malta Branch. You will welcome members, handle transactions, and deepen relationships while upholding the credit union's mission.

You will support branches in the Capital Northwest Region and engage in cross-selling, coaching, and training opportunities. A High School Diploma or GED and strong interpersonal skills are required.

Competenze

• High School Diploma or GED required.
• Experience in customer service preferred.
• Strong interpersonal and communication skills.

Mansioni

• Provide outstanding member service to members and visitors in a professional, friendly manner.
• Accurately process financial transactions and maintain a cash drawer.
• Act as a first line of defense in detecting and reporting fraud or irregular activities.
• Build member relationships by asking questions and recommending suitable solutions.
• Respond to general inquiries related to products, services and lending.
• Resolve member issues in a timely manner.
• Promote self-service resources and digital channel offerings.
• Participate in cross-selling campaigns and events in support of branch and corporate goals.
• Seek development opportunities through coaching and training opportunities.
• Ensure compliance with applicable policies, procedures and regulatory guidelines.

Conoscenze

Customer service

Interpersonal skills

Flexibility

Formazione

High School Diploma or GED

Strumenti

Microsoft Office Suite

Descrizione del lavoro

Broadview FCU is seeking a friendly and customer-focused Member Service Associate for the Malta Branch. You will welcome members, handle transactions, and deepen relationships while upholding the credit union's mission.

You will support branches in the Capital Northwest Region and engage in cross-selling, coaching, and training opportunities. A High School Diploma or GED and strong interpersonal skills are required.