Member Experience Specialist

Broadview Federal Credit Union; Buffalo (NY); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Broadview Federal Credit Union has an opening for a Member Service Associate. You will welcome members, process transactions, and act as the first line of defense against fraud while building strong relationships. The role emphasizes service quality, compliance, and opportunities for coaching and growth.

Starting pay is competitive and reflects bilingual candidates. The team supports a community-focused mission and values exceptional member experience at all locations.

Qualifications

• High school diploma or GED required.

Responsibilities

• Welcome members and visitors and provide professional, friendly service.
• Process financial transactions accurately and maintain a cash drawer.
• Detect and report potential fraud or irregular activity.
• Build member relationships through conversations and tailored recommendations.
• Respond to member inquiries about products, services, and lending.
• Resolve member issues promptly and effectively.
• Promote self-service options and digital channel usage.
• Participate in cross-selling campaigns and branch initiatives.
• Seek professional growth opportunities through coaching and training.
• Meet management goals and ensure policy compliance.

Skills

Customer service

Interpersonal skills

Flexibility

Attention to detail

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Office

SharePoint

Job description

Broadview Federal Credit Union has an opening for a Member Service Associate. You will welcome members, process transactions, and act as the first line of defense against fraud while building strong relationships. The role emphasizes service quality, compliance, and opportunities for coaching and growth.

Starting pay is competitive and reflects bilingual candidates. The team supports a community-focused mission and values exceptional member experience at all locations.