Member Experience Specialist

Broadview Federal Credit Union; Town of East Greenbush (NY); Hybrid; USD 28,000 - 29,000; Full time

Benefits offered by this job

Competitive benefits

Bilingual-friendly environment

Job summary

Broadview Federal Credit Union is seeking a friendly Member Service Associate to welcome members and visitors, delivering professional service and solving member needs. The role supports multiple branches in the Capital East Region, with responsibilities across transactions, fraud detection, and relationship building.

The ideal candidate will have a high school diploma or GED, strong interpersonal skills, and flexibility to work at various locations.

Qualifications

• High School Diploma (or GED) or equivalent combination of education and experience.
• Excellent interpersonal skills.
• Flexibility to work out of any location as business needs dictate.
• Ability to lift at least 10 pounds and stand for long periods of time.

Responsibilities

• Provide outstanding member service and process financial transactions.
• Maintain cash drawer and act as a first line of defense against fraud.
• Build member relationships by engaging in conversations and making recommendations.
• Respond to general member inquiries about products/services and lending.
• Promote self-service resources and digital channels.
• Participate in cross-selling campaigns, promotions, and events.
• Seek development opportunities through coaching and training opportunities.
• Ensure compliance with policies, procedures, and regulatory guidelines.

Skills

Customer service

Interpersonal skills

Flexibility

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

PowerPoint

SharePoint

Job description

Broadview Federal Credit Union is seeking a friendly Member Service Associate to welcome members and visitors, delivering professional service and solving member needs. The role supports multiple branches in the Capital East Region, with responsibilities across transactions, fraud detection, and relationship building.

The ideal candidate will have a high school diploma or GED, strong interpersonal skills, and flexibility to work at various locations.