Member Experience Specialist – Service Desk

Paycom - ATS; Gaithersburg (MD); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401K Retirement Fund

Free Black Card Membership

Growth opportunities

Job summary

Ohana Growth Partners, one of the largest independently owned operators of Planet Fitness clubs, is hiring a Service Desk Associate. You will greet members and guests, handle front desk tasks, assist with membership sales, and help maintain a clean, welcoming environment in our clubs.

The role emphasizes excellent customer service, teamwork, and reliable operation of the POS system while representing the Judgement Free Zone philosophy and supporting our members and guests.

Qualifications

• High School Diploma or GED preferred
• Previous customer service and/or sales experience preferred
• Basic computer literacy
• Ability to work well independently and with others

Responsibilities

• Greet members and guests on arrival and goodbye on departure
• Monitor club access for members and non-members
• Answer questions and handle member/guest complaints
• Sell memberships and write agreements
• Operate Point-of-Sale system and collect balances
• Schedule fitness training appointments
• Perform club housekeeping and cleaning duties
• Complete shift procedures and club walk-arounds
• Maintain front desk organization

Skills

Customer service

Sales

Communication

Interpersonal skills

Numerical accuracy

Education

High School Diploma or GED

Tools

Point-of-Sale system

Database entry

Job description

Ohana Growth Partners, one of the largest independently owned operators of Planet Fitness clubs, is hiring a Service Desk Associate. You will greet members and guests, handle front desk tasks, assist with membership sales, and help maintain a clean, welcoming environment in our clubs.

The role emphasizes excellent customer service, teamwork, and reliable operation of the POS system while representing the Judgement Free Zone philosophy and supporting our members and guests.