Member Services & Front Desk Specialist

Paycom - ATS; Fort Washington (MD); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

401K Retirement Fund

Free Black Card Membership

Growth opportunities

Job summary

Ohana Growth Partners is seeking a Service Desk Associate for a Planet Fitness club. The role focuses on front-desk duties, membership sales, and maintaining a clean facility, while delivering excellent service to members and guests.

You will greet and assist members, handle inquiries and complaints, process memberships, and perform routine housekeeping tasks to ensure a welcoming environment. A positive attitude and reliability are essential.

Qualifications

• High School Diploma or G.E.D. preferred.
• Previous customer service and/or sales experience preferred.
• Previous cleaning/maintenance experience preferred.
• Basic computer literacy.

Responsibilities

• Greet members and guests upon arrival and say goodbye upon departure.
• Monitor club access for members and non-members.
• Answer questions and handle member/guest complaints.
• Sell memberships, write agreements, and enter new members into database.
• Operate POS system and collect balances on past due accounts.
• Schedule fitness training sessions and complete club walk-arounds.
• Perform shift procedures and club housekeeping tasks.
• Maintain organization of the front desk and cleaning closet.
• Demonstrate commitment to diversity, equity, and inclusion.

Skills

Phone skills

Communication

Interpersonal skills

Numerical accuracy

Following directions

Independent work

Teamwork

Positive attitude

Composure under pressure

Learning from mistakes

Education

High School diploma or GED

Tools

Basic computer literacy

Job description

Ohana Growth Partners is seeking a Service Desk Associate for a Planet Fitness club. The role focuses on front-desk duties, membership sales, and maintaining a clean facility, while delivering excellent service to members and guests.

You will greet and assist members, handle inquiries and complaints, process memberships, and perform routine housekeeping tasks to ensure a welcoming environment. A positive attitude and reliability are essential.