Member Experience Specialist (Part-Time)

Municipal-Credit-Union; New York (NY); On-site; USD 28,000 - 50,000; Part time

Benefits offered by this job

Attendance bonus

401(k) plan

Overtime eligibility

Flexible PTO

11 paid holidays

Job summary

Municipal Credit Union in the Bronx is seeking a Part-Time Member Service Representative to greet members, explain products, and process accounts and transactions. You will support a busy branch with a focus on accuracy and courtesy.

The role emphasizes needs-based selling, digital tool adoption, and collaboration with management to deliver a premier member experience while maintaining confidentiality and compliance.

Qualifications

• Retail banking experience is a plus.
• Strong communication and attention to detail.
• Availability to work overtime and Saturdays.

Responsibilities

• Represent MCU's values and deliver excellent member service.
• Assist with new accounts, loans, and teller transactions.
• Educate members on digital banking tools and self-service options.
• Maintain confidentiality of member information and accurate records.

Skills

Customer service

Sales

Interpersonal skills

Education

High school diploma

Tools

Microsoft Office Suite

Job description

Municipal Credit Union in the Bronx is seeking a Part-Time Member Service Representative to greet members, explain products, and process accounts and transactions. You will support a busy branch with a focus on accuracy and courtesy.

The role emphasizes needs-based selling, digital tool adoption, and collaboration with management to deliver a premier member experience while maintaining confidentiality and compliance.