Member Experience Specialist – Flexible Location

Broadview Federal Credit Union; Town of Amherst (NY); Remote; USD 28.000 - 29.000; Vollzeit

Benefits dieser Stelle

Competitive benefits package

Bilingual encouragement

Zusammenfassung

Broadview FCU in New York is seeking a proactive Member Service Associate to welcome members, handle transactions, and deepen relationships through personalized service. You will promote digital tools and provide guidance to meet member needs in a fast-paced branch setting.

The role emphasizes accuracy, fraud awareness, and teamwork, with opportunities for coaching, mentoring, and growth within the credit union. Flexible location and strong interpersonal skills are valued.

Qualifikationen

• Have a High School Diploma (or GED).
• Excellent interpersonal skills.
• Flexible to work out of any location at any time, as business needs dictate.
• Ability to lift at least 10 pounds and stand for long periods of time.

Aufgaben

• Provide outstanding member service, in a professional and friendly manner, to all new and existing members or visitors while fulfilling service needs.
• Accurately process financial service transactions while maintaining a cash drawer.
• Act as a first line of defense in detecting and reporting fraud or irregular activities.
• Advocate and build member relationships by engaging in conversations, asking relevant questions, identifying the right solutions, and making recommendations to deepen the member relationship.
• Respond to general member inquiries related to general information, products/services, lending, etc.
• Problem-solve and resolve member issues in a timely manner.
• Promote awareness and education of self-service resources, including all digital channel offerings.
• Actively participate in cross-selling initiatives, campaigns, promotions, and events, in support of branch and corporate goals.
• Seek development opportunities for professional growth by taking advantage of ongoing coaching, job shadowing, mentoring, and training opportunities.
• Achievement of goals and objectives provided by management.
• Ensure compliance with all applicable policies, procedures, and regulatory guidelines.

Kenntnisse

Excellent interpersonal skills

Customer service experience

Bilingual

Ausbildung

High School Diploma or GED

Tools

Word

Excel

PowerPoint

SharePoint

Jobbeschreibung

Broadview FCU in New York is seeking a proactive Member Service Associate to welcome members, handle transactions, and deepen relationships through personalized service. You will promote digital tools and provide guidance to meet member needs in a fast-paced branch setting.

The role emphasizes accuracy, fraud awareness, and teamwork, with opportunities for coaching, mentoring, and growth within the credit union. Flexible location and strong interpersonal skills are valued.