Member Experience Specialist - Branch & Community

Broadview Federal Credit Union; City of Troy (NY); In loco; USD 28.000 - 29.000; Tempo pieno

Descrizione del lavoro

Broadview Federal Credit Union in New York is seeking a full-time Member Service Associate to welcome members and visitors, delivering professional service and meeting needs while supporting multiple branches in the Capital East Region.

You will process transactions, help prevent fraud, and promote digital self‑service resources. A HS diploma or GED, strong communication skills, and flexibility to work at various locations are required.

Competenze

• High school diploma or GED required. Customer service experience preferred or equivalent.
• Excellent interpersonal and communication skills; ability to engage members positively.
• Flexible to work at any location as business needs dictate; ability to lift at least 10 pounds.

Mansioni

• Provide outstanding member service to all members and visitors in a professional, friendly manner.
• Process financial service transactions accurately while maintaining a cash drawer.
• Detect and report fraud or irregular activities as first line of defense.
• Build member relationships by asking questions and recommending solutions to deepen relationships.

Conoscenze

Customer service

Interpersonal skills

Communication skills

Microsoft Office Suite

Formazione

High School Diploma or GED

Strumenti

Word

Excel

PowerPoint

SharePoint

Descrizione del lavoro

Broadview Federal Credit Union in New York is seeking a full-time Member Service Associate to welcome members and visitors, delivering professional service and meeting needs while supporting multiple branches in the Capital East Region.

You will process transactions, help prevent fraud, and promote digital self‑service resources. A HS diploma or GED, strong communication skills, and flexibility to work at various locations are required.