Member Experience Associate

Tct-Federal-Credit-Union-; Vischer Ferry (NY); On-site; USD 25,000 - 34,000; Full time

Job summary

TCT Federal Credit Union in New York seeks a friendly Member Service Representative to warmly greet members, process transactions, and provide helpful, personalised service in person.

You will balance cash drawers, answer questions, assist with account updates and basic e-services, and contribute to a welcoming, secure branch environment while delivering trust and care in every interaction.

Qualifications

• Dependable, friendly and detail-oriented
• Strong communication skills and a genuine desire to help others
• Cash handling experience preferred but not required
• Ability to stay organized in a fast-paced environment
• Comfort using computers and basic applications

Responsibilities

• Greet members warmly and provide a welcoming experience
• Process deposits, withdrawals, loan payments, credit card payments, and other transactions
• Maintain and balance a cash drawer accurately
• Answer member questions in person and by phone
• Assist with account updates and basic e-services support
• Identify solutions and connect members with appropriate resources
• Support fraud prevention procedures
• Promote relevant products and services
• Contribute to a positive branch environment
• Keep lobby and work areas organized and stocked

Skills

Interpersonal skills

Communication skills

Detail-oriented

Cash handling

Education

High school diploma or equivalent

Job description

TCT Federal Credit Union in New York seeks a friendly Member Service Representative to warmly greet members, process transactions, and provide helpful, personalised service in person.

You will balance cash drawers, answer questions, assist with account updates and basic e-services, and contribute to a welcoming, secure branch environment while delivering trust and care in every interaction.