Member Service Pro: Digital Banking & Solutions

Municipal Credit Union; New York (NY); On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

Flexible PTO

11 paid holidays

Job summary

Municipal Credit Union in New York seeks a Member Service Representative to deliver exceptional service at a busy branch. You will assist members with accounts, loans, and teller transactions while explaining MCU products and providing tailored financial solutions.

The role emphasizes needs-based assessment and collaboration with the branch team to exceed service and sales goals. The position requires high school diploma or equivalent, strong communication, and the ability to multitask in a

Qualifications

• Retail banking experience is a plus.
• High school diploma or the equivalent required.
• Previous branch experience preferred with sales and service.
• Overtime and Saturdays availability required.
• Ability to multitask; strong time management.
• Attention to detail in a high-volume environment.
• Strong interpersonal, oral and written communication skills.
• High ethical standards and discretion.
• Proficiency in Microsoft Office Suite; tech-savvy.

Responsibilities

• Provide excellent member service in a high-volume branch.
• Explain MCU products and tailor financial solutions for members.
• Assist with new accounts, account maintenance, loans and teller transactions.
• Promote digital banking tools and self-service options.
• Maintain confidentiality and security of member information.
• Collaborate with branch team to meet sales and service goals.

Skills

Customer service

Sales ability

Communication skills

Microsoft Office

Attention to detail

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Municipal Credit Union in New York seeks a Member Service Representative to deliver exceptional service at a busy branch. You will assist members with accounts, loans, and teller transactions while explaining MCU products and providing tailored financial solutions.

The role emphasizes needs-based assessment and collaboration with the branch team to exceed service and sales goals. The position requires high school diploma or equivalent, strong communication, and the ability to multitask in a