Member Experience Specialist Overnight

Excel Fitness; Raleigh (NC); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Excel Fitness seeks a Member Services Rep for full-time, on-site weekday overnight shifts. You will handle front-desk duties, assist members, balance cash drawers, and maintain club cleanliness while promoting the Planet Fitness brand and ensuring safety and policy compliance.

The role requires CPR/AED certification, strong communication, and proficiency with Microsoft Office and POS systems. Physical stamina and team collaboration are essential in a fast-paced gym environment.

Qualifications

• Must be at least 18 years old.
• High School Diploma or equivalent required.
• CPR Certification and AED Certification are required before working alone; training available within 30 days if uncertified.
• Comfortable standing for long periods.
• Great communication skills with internal and external customers.
• Team-oriented, motivated and well-organized.
• Proficient in Microsoft Office and computer use.
• Ability to handle sensitive information.
• Familiar with Excel’s mission and Planet Fitness brand and operational requirements.

Responsibilities

• Perform to your best abilities during your assigned work shift.
• Monitor and maintain club cleanliness and atmosphere.
• Stay proficient in Planet Fitness mobile app use, content, and updates.
• Ensure that all proper training has been completed to operate safely and efficiently.
• Conduct regular audits to ensure the club is presentable and up to Excel standards.
• Perform club walkarounds and complete assigned cleaning or related tasks.
• Audit and balance cash drawers daily.
• Input and update member information into tablets and POS.
• Ensure members adhere to company policies and address infractions.
• Provide a safe and secure environment for all members.
• Communicate with members and create a high level of member service.
• Stock retail and janitorial items for the shift.
• Understand and adhere to company standards and assist with inventory orders.
• Stay up to date on required certifications and training courses.
• Participate in team meetings.
• Promote and assist prospects and potential members.
• Assist GM and AM with membership promotions and operational strategies.
• Ensure compliance with state and federal laws and insurance requirements.
• Operate and assist with equipment, tanning, HydroMassage, and other amenities.

Skills

Customer service

Cash handling

Microsoft Office

Excel

Education

High School Diploma or equivalent

Tools

POS system

Cash register

Job description

Excel Fitness seeks a Member Services Rep for full-time, on-site weekday overnight shifts. You will handle front-desk duties, assist members, balance cash drawers, and maintain club cleanliness while promoting the Planet Fitness brand and ensuring safety and policy compliance.

The role requires CPR/AED certification, strong communication, and proficiency with Microsoft Office and POS systems. Physical stamina and team collaboration are essential in a fast-paced gym environment.