Member Experience Specialist

Excel Fitness; Greenville (NC); Hybrid; USD 17,000 - 21,000; Full time

Job summary

Excel Fitness is seeking a dedicated Team Player to help maintain a clean, safe gym environment and deliver high-quality member service. You will assist with membership promotions, operate equipment and POS systems, balance cash drawers, and support training and policy adherence.

The role requires 18+ year olds, a high school diploma, CPR/AED certification, and strong communication. The position may be full-time or part-time and involves club-wide responsibilities and occasional events.

Qualifications

• Must be at least 18 years old.
• High School Diploma or equivalent required.
• CPR and AED certifications required before working alone; training within 30 days if uncertified.
• Must be comfortable standing for long periods.
• Great communication skills with internal and external customers.
• Must be team-oriented, motivated and well-organized.
• Ability to think critically and evaluate solutions proactively.
• Proficient in Microsoft Office and computer use.
• Familiar with Excel's mission, values, and culture, and Planet Fitness brand requirements.

Responsibilities

• Maintain club cleanliness and atmosphere.
• Operate and assist members with equipment, tanning, HydroMassage and Total Body Enhancement.
• Input and update member information into tablets and POS.
• Balance cash drawers daily.
• Participate in team meetings and support promotions and training.
• Ensure policy compliance and safe environment for members.
• Assist GM/AM with membership promotions and operational strategies.
• Adhere to state and federal laws and insurance requirements.

Skills

Customer service

Communication

Teamwork

Critical thinking

Standing</w>long periods

Privacy/data handling

Education

High School Diploma or equivalent

CPR Certification

AED Certification

Tools

Microsoft Office

Excel

Job description

Excel Fitness is seeking a dedicated Team Player to help maintain a clean, safe gym environment and deliver high-quality member service. You will assist with membership promotions, operate equipment and POS systems, balance cash drawers, and support training and policy adherence.

The role requires 18+ year olds, a high school diploma, CPR/AED certification, and strong communication. The position may be full-time or part-time and involves club-wide responsibilities and occasional events.