Member Experience Specialist - On-Site in Austin

Texas-Dps-Credit-Union-; Austin (TX); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

401(k) with company match

Paid time off and holidays

Professional development

Team-oriented environment

Job summary

Texas DPS Credit Union is seeking a Member Service Specialist in Austin, TX, on-site. This entry-level role supports members with teller transactions, account openings, digital banking, and loan applications, within a collaborative team.

The position emphasizes helpful service, attention to detail, and a willingness to learn across teller and member-service responsibilities. On-site work environment with opportunities for cross-training and professional development.

Qualifications

• High school diploma or GED required.
• Customer service, cash handling, retail or financial-services experience preferred.
• Strong communication, attention to detail, and problem-solving skills.
• Willingness to cross-train across teller and member-service responsibilities.
• Bilingual English and Spanish preferred.

Responsibilities

• Process teller transactions and balance an assigned cash drawer.
• Open and maintain consumer deposit accounts, including checking, savings, certificates, and IRAs.
• Assist with debit cards, account research, disputes, and routine service requests.
• Help members use online banking, mobile banking, remote deposit, and other digital tools.
• Ask questions, identify needs, and recommend appropriate products and services.
• Take consumer loan applications and hand them off to the lending team for processing.
• Provide flexible support across teller and member-service functions.

Skills

Customer service

Cash handling

Communication

Problem solving

Education

High school diploma or GED

Job description

Texas DPS Credit Union is seeking a Member Service Specialist in Austin, TX, on-site. This entry-level role supports members with teller transactions, account openings, digital banking, and loan applications, within a collaborative team.

The position emphasizes helpful service, attention to detail, and a willingness to learn across teller and member-service responsibilities. On-site work environment with opportunities for cross-training and professional development.