Member Service Specialist

Texas-Dps-Credit-Union-; Austin (TX); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

401(k) with company match

Paid time off and holidays

Professional development

Team-oriented environment

Job summary

Texas DPS Credit Union is seeking a Member Service Specialist in Austin, TX, on-site. This entry-level role supports members with teller transactions, account openings, digital banking, and loan applications, within a collaborative team.

The position emphasizes helpful service, attention to detail, and a willingness to learn across teller and member-service responsibilities. On-site work environment with opportunities for cross-training and professional development.

Qualifications

• High school diploma or GED required.
• Customer service, cash handling, retail or financial-services experience preferred.
• Strong communication, attention to detail, and problem-solving skills.
• Willingness to cross-train across teller and member-service responsibilities.
• Bilingual English and Spanish preferred.

Responsibilities

• Process teller transactions and balance an assigned cash drawer.
• Open and maintain consumer deposit accounts, including checking, savings, certificates, and IRAs.
• Assist with debit cards, account research, disputes, and routine service requests.
• Help members use online banking, mobile banking, remote deposit, and other digital tools.
• Ask questions, identify needs, and recommend appropriate products and services.
• Take consumer loan applications and hand them off to the lending team for processing.
• Provide flexible support across teller and member-service functions.

Skills

Customer service

Cash handling

Communication

Problem solving

Education

High school diploma or GED

Job description

Member Service Specialist - (Austin, TX | On-Site)

At Texas DPS Credit Union, we serve those who serve others, including the employees and families of the Texas Department of Public Safety, Texas Police Association, and Texas Sheriffs Association.

Our vision is to educate our members about money matters, enhance their experience, and empower them to make decisions that put them in the best possible financial position. We seek team members who demonstrate Authenticity, Excellence, Integrity, Outstanding Service, and Unity.

What you will do as the Member Service Specialist

You will support members with everything from everyday teller transactions to account opening, digital banking, problem resolution, and consumer loan applications. This entry-level role is ideal for someone who enjoys helping people, learning new skills, and working as part of a close-knit team.

• Process teller transactions and balance an assigned cash drawer
• Open and maintain consumer deposit accounts, including checking, savings, certificates, and IRAs
• Assist with debit cards, account research, disputes, and routine service requests
• Help members use online banking, mobile banking, remote deposit, and other digital tools
• Ask questions, identify needs, and recommend appropriate products and services
• Take consumer loan applications and hand them off to the lending team for processing
• Provide flexible support across teller and member-service functions

This position suits you if:

• You enjoy helping people and creating a welcoming experience
• You are comfortable working with cash, details, and technology
• You communicate clearly, learn quickly, and follow through
• You enjoy variety and working collaboratively with a team

What We're Looking For

• High school diploma or GED required
• Customer service, cash handling, retail, or financial-services experience preferred
• Strong communication, attention to detail, and problem-solving skills
• Willingness to complete cross-training across teller and member-service responsibilities
• Credit union or banking experience and bilingual English and Spanish skills preferred

Why work at Texas DPS Credit Union?

• Competitive total compensation aligned with experience
• Comprehensive employer-sponsored benefits package
• 401(k) with company match and company-paid pension plan
• Paid time off and holidays
• Professional development and cross-training opportunities
• A team-oriented, employee-focused work environment