Part-Time Member Experience & Solutions Specialist

Texas Dow Employees Credit Union; Pasadena (TX); Hybrid; USD 42,000 - 68,000; Full time

Job summary

Texas Dow Employees Credit Union is seeking a Relationship Associate to deliver a memorable member experience by processing deposits and withdrawals, opening and servicing accounts, and assisting with consumer loans.

You will own member issues, cross-sell platform products, balance transactions, support other teams, and promote digital banking. The role requires strong communication and a commitment to superior service.

Qualifications

• Minimum Qualifications include a high school diploma or equivalent.
• 1-3 years of customer-service experience preferred.
• Strong attention to detail and accuracy.
• Excellent communication and interpersonal skills.
• Ability to cross-sell and meet sales goals.

Responsibilities

• Process basic and complex teller transactions.
• Open, close, and service deposit accounts.
• Complete loan applications and underwriting interviews.
• Balance cash and reconcile transactions daily.
• Escalate and resolve member issues promptly.

Skills

Customer service

Cash handling

Cross-selling

Interpersonal communication

Sales

Education

High School Diploma or equivalent

Tools

Core banking system

Job description

Texas Dow Employees Credit Union is seeking a Relationship Associate to deliver a memorable member experience by processing deposits and withdrawals, opening and servicing accounts, and assisting with consumer loans.

You will own member issues, cross-sell platform products, balance transactions, support other teams, and promote digital banking. The role requires strong communication and a commitment to superior service.