Member Experience Specialist On Site Gym Front Desk

Planet Fitness - TG3E/CM3; Cranberry Township (Butler County); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off (PTO)

401(K) and Roth retirement plans

Job summary

Planet Fitness is seeking a Member Services Representative to be the first contact for members and guests. The role focuses on delivering friendly, professional service, guiding membership inquiries, and supporting front desk operations in a clean, welcoming club environment.

Responsibilities include greeting members, handling sign-ups and payments, promoting upgrades, and maintaining facility cleanliness while providing accurate information on memberships and policies.

Qualifications

• Must be 18 years or older.
• Ability to work onsite.
• Maintain a positive, friendly, and professional attitude.

Responsibilities

• Greet members and guests and provide excellent customer service.
• Assist with membership inquiries, sign-ups, and billing questions.
• Operate the front desk and POS system for check-ins, payments, and cancellations.
• Promote memberships and upgrades (e.g., Black Card).
• Maintain cleanliness of the club and restrooms; ensure equipment is safe and organized.

Skills

Customer service

Professional demeanor

Problem solving

Team player

Reliability

Education

High school diploma or equivalent

Tools

POS system

Job description

Planet Fitness is seeking a Member Services Representative to be the first contact for members and guests. The role focuses on delivering friendly, professional service, guiding membership inquiries, and supporting front desk operations in a clean, welcoming club environment.

Responsibilities include greeting members, handling sign-ups and payments, promoting upgrades, and maintaining facility cleanliness while providing accurate information on memberships and policies.