Member Experience Specialist — Front Desk

Planet Fitness

Marietta (AL)

On-site

USD 17,000 - 22,000

Full time

11 days ago
Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

Planet Fitness is seeking a Member Services Representative to create a positive member experience and deliver superior customer service to members, prospective members and guests.

The role involves greeting and assisting members, handling front desk tasks, processing sign-ups, conducting tours, updating accounts, and addressing questions with professionalism while maintaining club cleanliness and a welcoming environment.

Qualifications

  • Customer service background preferred.
  • Basic computer proficiency required.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; interact positively with members and co-workers.
  • Strong listener with empathy and problem solving.
  • Diplomacy in all interactions and appropriate language.
  • High School diploma/GED equivalent.
  • Must be 18 years of age or older.

Responsibilities

  • Greet members, prospects, and guests with exceptional service.
  • Handle front desk duties: answer phones, assist callers, sign up new members, and guide tours.
  • Check members into the system and facilitate account updates.
  • Respond to questions/concerns promptly and escalate to management as needed.
  • Maintain cleanliness and neatness of the club.

Skills

Customer service
Basic computer proficiency
Positive attitude
Punctuality
Active listening
Diplomacy
Communication

Education

High School diploma/GED

Job description

Planet Fitness is seeking a Member Services Representative to create a positive member experience and deliver superior customer service to members, prospective members and guests.

The role involves greeting and assisting members, handling front desk tasks, processing sign-ups, conducting tours, updating accounts, and addressing questions with professionalism while maintaining club cleanliness and a welcoming environment.

Get your free, confidential resume review.

or drag and drop your file here.

Similar jobs

Similar jobs worth comparing

Member Experience Specialist — Gym Front Desk
Member Experience Specialist — Gym Front Desk

Sun Tan City - Metallic Tan • Clarksville (TN)

Hybrid
USD 24,000 - 38,000
Flexible Work Schedule
Casual Dress Code
Free Gym Access
+8
Member Experience & Front Desk Specialist
Member Experience & Front Desk Specialist

Cambridge Fitness, LLC • Town of Lansing (NY)

On-site
USD 12,398,000 - 15,154,000
Free black card membership
Full-time health insurance
Opportunities for advancement
+1
Member Experience Specialist
Member Experience Specialist

Planet Fitness • Palatka (FL)

On-site
USD 17,000 - 22,000
Member Experience Specialist
Member Experience Specialist

Planet Fitness - NJ/MA One World Fitness • Green Tree (NJ)

On-site
USD 17,000 - 22,000
Member Experience Specialist
Member Experience Specialist

pf-oneworldfitness • Somerdale (NJ)

On-site
USD 29,000 - 36,000
Member Experience Specialist
Member Experience Specialist

Hunter Super Techs - TurnPoint • Monroe (GA)

On-site
USD 17,000 - 22,000
Complimentary Black Card Membership
Company Facilitated Training
Advancement Opportunities
+1
Member Experience Specialist — Front Desk & Tours
Member Experience Specialist — Front Desk & Tours

Midwest Fitness Partners • Milford (OH)

On-site
USD 26,000 - 38,000
Member Experience Specialist | Front Desk & Tours
Member Experience Specialist | Front Desk & Tours

Planet Fitness Franchising, LLC • Bourbonnais (IL)

On-site
USD 32,000 - 42,000
Health insurance
Opportunity for advancement
Vision insurance
+4
Front Desk Member Experience Specialist
Front Desk Member Experience Specialist

pf-glowbrands • Ashland (KY)

On-site
USD 17,000 - 22,000
Flexible Work Schedule
Casual Dress Code
Free Gym Access
+8
Member Experience Specialist | Front Desk & Tours
Member Experience Specialist | Front Desk & Tours

Planet Fitness Franchising, LLC • Cincinnati (OH)

On-site
USD 1,653,000 - 2,204,000
Paid time off
Training & development
Employee discounts