Member Experience Specialist — Front Desk

Planet Fitness; Marietta (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

Planet Fitness is seeking a Member Services Representative to create a positive member experience and deliver superior customer service to members, prospective members and guests.

The role involves greeting and assisting members, handling front desk tasks, processing sign-ups, conducting tours, updating accounts, and addressing questions with professionalism while maintaining club cleanliness and a welcoming environment.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; interact positively with members and co-workers.
• Strong listener with empathy and problem solving.
• Diplomacy in all interactions and appropriate language.
• High School diploma/GED equivalent.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospects, and guests with exceptional service.
• Handle front desk duties: answer phones, assist callers, sign up new members, and guide tours.
• Check members into the system and facilitate account updates.
• Respond to questions/concerns promptly and escalate to management as needed.
• Maintain cleanliness and neatness of the club.

Skills

Customer service

Basic computer proficiency

Positive attitude

Punctuality

Active listening

Diplomacy

Communication

Education

High School diploma/GED

Job description

Planet Fitness is seeking a Member Services Representative to create a positive member experience and deliver superior customer service to members, prospective members and guests.

The role involves greeting and assisting members, handling front desk tasks, processing sign-ups, conducting tours, updating accounts, and addressing questions with professionalism while maintaining club cleanliness and a welcoming environment.