Member Experience Specialist — Gym Front Desk

Talentify; Pikeville (KY); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible schedule

Casual dress code

Free gym access

Free tanning

Wellness spa services

401(k) with company match

Daily pay options

Advancement opportunities

Employee discounts

Job summary

Planet Fitness is hiring a Member Services Representative to deliver outstanding customer service and create a welcoming experience for members, guests and prospective members. You will manage front desk tasks, sign-ups and tours while maintaining a clean and friendly club atmosphere.

The role emphasizes strong communication, problem-solving, and empathy, with a positive, energetic attitude. A High School diploma and ability to lift light to moderate loads are typical requirements.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability are essential.
• Excellent customer service skills with members and coworkers.
• Strong listening and problem-solving abilities.
• Diplomacy in all interactions and professional behavior.
• High School diploma or GED required.
• Must be 16 years or older.

Responsibilities

• Greet members, guests and prospective members with exceptional service.
• Handle front desk duties: answer phones, check members in, sign-ups, and tours.
• Update member accounts as needed.
• Address questions/concerns promptly and escalate to management when required.
• Maintain club cleanliness and organization.

Skills

Customer service

Strong listening

Punctuality

Professional communication

Empathy

Education

High School diploma/GED

Tools

Job description

Planet Fitness is hiring a Member Services Representative to deliver outstanding customer service and create a welcoming experience for members, guests and prospective members. You will manage front desk tasks, sign-ups and tours while maintaining a clean and friendly club atmosphere.

The role emphasizes strong communication, problem-solving, and empathy, with a positive, energetic attitude. A High School diploma and ability to lift light to moderate loads are typical requirements.