Member Experience Specialist — Nights & Weekends

Baseline Fitness; Cedar Falls (IA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and onefamily

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Baseline Fitness is seeking a Customer Service Representative to greet members and guests, handle front desk tasks, and support new member sign-ups and inquiries. You will ensure a positive club experience and help with account updates and tours as needed.

Ideal candidates combine strong customer service skills with reliability and basic computer proficiency. This full-time/part-time non-supervisory role supports a fast-paced fitness environment and a welcoming Judgement Free Zone.

Qualifications

• Strong customer service skills.
• Honesty and good work ethic.
• Basic computer proficiency.

Responsibilities

• Greet potential members and provide a great customer experience.
• Answer front desk calls and assist with questions or concerns.
• Assist in member check-ins, sign-ups, cancellations, and updating member accounts.

Skills

Customer service

Honesty

Basic computer skills

Job description

Baseline Fitness is seeking a Customer Service Representative to greet members and guests, handle front desk tasks, and support new member sign-ups and inquiries. You will ensure a positive club experience and help with account updates and tours as needed.

Ideal candidates combine strong customer service skills with reliability and basic computer proficiency. This full-time/part-time non-supervisory role supports a fast-paced fitness environment and a welcoming Judgement Free Zone.