Night & Weekend Member Service Specialist

Baseline Fitness; Woodbury (MN); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Advancement Opportunities

Training & development

Employee discounts

Flexible schedule

Free Membership for self and oneFamily

Health, Dental and Vision Insurance

Short Term Disability Insurance

Pet Insurance

Job summary

Planet Fitness Baseline Fitness is seeking a Customer Service Representative to drive new member sales and create a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

You will greet prospective members at the front desk, handle inquiries, take tours, assist with sign-ups and cancellations, support BCM amenities, and help maintain a clean, welcoming club.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks.
• Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer service

Basic computer skills

Job description

Planet Fitness Baseline Fitness is seeking a Customer Service Representative to drive new member sales and create a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

You will greet prospective members at the front desk, handle inquiries, take tours, assist with sign-ups and cancellations, support BCM amenities, and help maintain a clean, welcoming club.