Member Experience Pro - Nights & Weekend Shifts

Planet Fitness - PF Baseline Fitness; Waterloo (IA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Free Membership

Health, Dental and Vision Insurance

Advancement Opportunities

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative responsible for new member sales and creating a positive member experience. The role involves assisting members, handling front desk tasks, and providing exceptional customer service.

The ideal candidate will have strong customer service skills, basic computer proficiency, and the ability to communicate effectively with members and staff. Benefits include health insurance, paid time off, and free memberships.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Answering phone calls in a polite manner.
• Assist in member check-ins and sign-ups.
• Facilitate member services issues.

Skills

Customer Service

Active Listening

Problem Solving

Communication

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative responsible for new member sales and creating a positive member experience. The role involves assisting members, handling front desk tasks, and providing exceptional customer service.

The ideal candidate will have strong customer service skills, basic computer proficiency, and the ability to communicate effectively with members and staff. Benefits include health insurance, paid time off, and free memberships.