Member Experience Specialist — Flexible Schedule

Baseline Fitness; Bismarck (ND); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free uniforms

Training & development

Employee discounts

Flexible schedule

Free membership for self and one guest

Job summary

Planet Fitness - PF Baseline Fitness is hiring a Customer Service Representative to greet and assist members and guests, drive new member sales, and create a superior member experience. You will handle front desk tasks, answer questions, and support sign-ups, check-ins, and account updates with a friendly, professional approach.

The role emphasizes excellent customer service, effective communication, and teamwork in a fast-paced fitness club environment.

Qualifications

• Basic computer proficiency required.
• Excellent interpersonal and communication skills.
• Ability to greet and assist members and guests.

Responsibilities

• Greet and assist potential and current members to ensure a positive experience.
• Manage front desk responsibilities and answer questions with professionalism.
• Assist with member sign-ups, check-ins, cancellations, and account updates.
• Coordinate and relay member services issues to Club Manager or supervisor as needed.
• Keep the club area clean and organized.
• Support team with member-related inquiries and reservations.

Skills

Customer service

Front desk

Sales

Job description

Planet Fitness - PF Baseline Fitness is hiring a Customer Service Representative to greet and assist members and guests, drive new member sales, and create a superior member experience. You will handle front desk tasks, answer questions, and support sign-ups, check-ins, and account updates with a friendly, professional approach.

The role emphasizes excellent customer service, effective communication, and teamwork in a fast-paced fitness club environment.