Member Experience Specialist II

YMCA of Metropolitan Atlanta; Lawrenceville (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

The YMCA of Metropolitan Atlanta is seeking a friendly, service-oriented Member Service Representative Level 2 at the J.M. Tull Gwinnett Family YMCA.

In this role you will greet members, answer questions, process memberships, and contribute to member retention while upholding safety policies and quality program knowledge. Under the supervision of the Membership Director, you will maintain CPR/AED and safety certifications, collaborate with volunteers and staff, handle member concerns, and help

Qualifications

• Computer proficiency with MS Office Suite.
• Must pass Traction Rec training within 30 days of hire.
• Ability to handle multiple tasks, work independently, problem solve, and manage time effectively.
• Maintain privacy requirements by not sharing personal information about members.
• Strong human relations skills; communicate and manage information with peers, staff and volunteers.
• Ability to establish, collaborate and maintain relationships with staff, YMCA members, volunteers, schools, and the general public.

Responsibilities

• Provide excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
• Welcome members as they enter and leave the YMCA.
• Greet, engage, and/or tour prospective members and program participants.
• Support membership operations through sale of memberships and program offerings.
• Actively develop, educate, and own the knowledge base to quickly respond to member, prospective member, and program member questions.
• Take steps to building committed and connected relationships with members, volunteers, and collaborative partners.
• Directly handle and resolve membership concerns and informs supervisor of unusual situations or unresolved issues.
• Maintain branch and association certifications in CPR/AED, Blood-borne Pathogens, branch orientation, and Branch Emergency procedures.
• Adhere to and implement all policies and procedures listed in the training manual and as new policies are implemented.
• Communicate in a positive manner with members, guests, program participants and volunteers. Provide appropriate assistance as needed.
• Assist in annual branch Why It Matters Campaign. Achieve individual and team goals as related to the campaign.
• Achieve all required Traction Rec trainings as assigned. Apply and utilize Traction Rec according to established guidelines as assigned.

Skills

MS Office Suite

Traction Rec training

Multitasking

Time management

Privacy requirements

Interpersonal skills

Relationship building

Job description

The YMCA of Metropolitan Atlanta is seeking a friendly, service-oriented Member Service Representative Level 2 at the J.M. Tull Gwinnett Family YMCA.

In this role you will greet members, answer questions, process memberships, and contribute to member retention while upholding safety policies and quality program knowledge. Under the supervision of the Membership Director, you will maintain CPR/AED and safety certifications, collaborate with volunteers and staff, handle member concerns, and help