Membership Experience Specialist II

YMCA of Metropolitan Atlanta; Covington (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

The YMCA of Metropolitan Atlanta is seeking a friendly, dependable Member Service Representative Level 2 for the Covington Family YMCA. Under the guidance of the Membership Director, you’ll deliver exceptional service to members and guests while handling membership sales and program inquiries.

You will greet, educate, and engage prospective members, maintain knowledge across programs, and uphold safety and certification standards.

Qualifications

• Experience in customer service or related roles.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks and priorities.

Responsibilities

• Provide excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
• Welcome members as they enter and leave the YMCA.
• Greet, engage, and/or tour prospective members and program participants.
• Support membership operations through sale of memberships and program offerings.
• Actively develop, educate, and own the knowledge base to quickly respond to member, prospective member, and program member questions.
• Take steps to building committed and connected relationships with members, volunteers, and collaborative partners.
• Directly handle and resolve membership concerns and informs supervisor of unusual situations or unresolved issues.
• Maintain branch and association certifications in CPR/AED, Blood-borne Pathogens, branch orientation, and Branch Emergency procedures.
• Adhere to and implement all policies and procedures listed in the training manual and as new policies are implemented.
• Communicate in a positive manner with members, guests, program participants and volunteers. Provide appropriate assistance as needed.
• Assist in annual branch Why It Matters Campaign. Achieve individual and team goals as related to the campaign.
• Achieve all required Traction Rec trainings as assigned. Apply and utilize Traction Rec according to established guidelines as assigned.

Skills

Customer service

Excellent communication

Time management

Multi-tasking

Tools

MS Office Suite

Traction Rec

Job description

The YMCA of Metropolitan Atlanta is seeking a friendly, dependable Member Service Representative Level 2 for the Covington Family YMCA. Under the guidance of the Membership Director, you’ll deliver exceptional service to members and guests while handling membership sales and program inquiries.

You will greet, educate, and engage prospective members, maintain knowledge across programs, and uphold safety and certification standards.