Member Experience Specialist II

YMCA of Metropolitan Atlanta; Newnan (GA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Discounted programs

Employee wellness benefits

Job summary

The YMCA of Metropolitan Atlanta is hiring a Member Service Representative Level 2 at Summit Family YMCA in Newnan, GA. You will provide friendly service, assist with memberships, and maintain knowledge of programs and branch operations.

Join a mission-driven team committed to inclusivity, safety, and positive community impact. Pass a background check and contribute to a welcoming member experience.

Qualifications

• Proficiency with MS Office Suite.
• Pass Traction Rec training within 30 days of hire.
• Ability to handle multiple tasks, work independently, problem solve, and manage time.

Responsibilities

• Provide excellent service to members, guests, and program participants in-branch and on the phone.
• Welcome members as they enter and leave the YMCA.
• Greet, engage, and/or tour prospective members and program participants.
• Support membership operations through sale of memberships and program offerings.
• Respond to member questions efficiently by maintaining a knowledge base.

Skills

MS Office Suite

Customer service

Time management

Communication skills

Relationship building

Traction Rec

Tools

Traction Rec

Job description

The YMCA of Metropolitan Atlanta is hiring a Member Service Representative Level 2 at Summit Family YMCA in Newnan, GA. You will provide friendly service, assist with memberships, and maintain knowledge of programs and branch operations.

Join a mission-driven team committed to inclusivity, safety, and positive community impact. Pass a background check and contribute to a welcoming member experience.