Member Experience Specialist II

YMCA of Metropolitan Atlanta; Atlanta (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits package

Career opportunities

Job summary

The YMCA of Metropolitan Atlanta is seeking a Member Service Representative Level 2 for YMCA at Morehouse School of Medicine to deliver outstanding member service, manage membership inquiries, and support program registrations. Under the direction of the Membership Director, you will greet members, handle inquiries, maintain knowledge base, and uphold branch safety and privacy policies.

This role requires strong communication and teamwork within a nonprofit, values CARING HONESTY RESPECT

Qualifications

• Experience in front-line member services in a nonprofit setting.
• Ability to handle multiple tasks and maintain privacy.
• Pass Traction Rec training within 30 days of hire.
• Legally eligible to work in the US without current or future sponsorship.

Responsibilities

• Provide excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
• Welcome members as they enter and leave the YMCA.
• Greet, engage, and/or tour prospective members and program participants.
• Support membership operations through sale of memberships and program offerings.
• Actively develop, educate, and own the knowledge base to quickly respond to member, prospective member, and program member questions.
• Take steps to building committed and connected relationships with members, volunteers, and collaborative partners.
• Directly handle and resolve membership concerns and informs supervisor of unusual situations or unresolved issues.
• Maintain branch and association certifications in CPR/AED, Blood-borne Pathogens, branch orientation, and Branch Emergency procedures.
• Adhere to and implement all policies and procedures listed in the training manual and as new policies are implemented.
• Communicate in a positive manner with members, guests, program participants and volunteers. Provide appropriate assistance as needed.
• Assist in annual branch Why It Matters Campaign. Achieve individual and team goals as related to the campaign.
• Achieve all required Traction Rec trainings as assigned. Apply and utilize Traction Rec according to established guidelines as assigned.

Skills

MS Office Suite

Customer service

Communication skills

Time management

Tools

Traction Rec system

Job description

The YMCA of Metropolitan Atlanta is seeking a Member Service Representative Level 2 for YMCA at Morehouse School of Medicine to deliver outstanding member service, manage membership inquiries, and support program registrations. Under the direction of the Membership Director, you will greet members, handle inquiries, maintain knowledge base, and uphold branch safety and privacy policies.

This role requires strong communication and teamwork within a nonprofit, values CARING HONESTY RESPECT