Member Experience Specialist

YMCA of Metro Atlanta; United States; On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Benefits package

Job summary

The YMCA of Metro Atlanta is hiring a Member Service Representative to deliver outstanding member service in the branch and over the phone, helping to retain members and support program participants.

Under the direction of the Membership Director, you will welcome members, assist with membership sales and program registrations, respond to questions, and uphold safety protocols while safeguarding privacy and information in a friendly, professional manner.

Qualifications

• A working knowledge of computers (MS Word, MS Excel).
• Ability to handle multiple tasks, work independently, problem solve, and possess effective time management skills.
• High degree of human relation skills: Ability to effectively communicate and manage information to peers, staff, and volunteers.
• Ability to establish, collaborate and maintain relationships with staff, YMCA members, volunteers, schools, and public.

Responsibilities

• Provide excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
• Welcome members as they enter and leave the YMCA.
• Greet, engage, and/or provide tours to prospective members and program participants.
• Support and/or is directly involved in the sale of memberships and/or program registrations.
• Actively develop, educates, and owns the knowledge base to quickly respond to member, prospective member, and program member questions.
• Take steps to building committed and connected relationships with members, volunteers, and collaborative partners.
• Directly handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Implements the YMCA safety protocols related to branch operations.
• Provide a leadership role in ensuring member/staff adherence to the safety protocols, with a commitment to positive member and staff safety.
• Maintain branch and association certifications in CPR/AED, Blood-borne Pathogens, branch orientation, and Branch Emergency procedures.
• Maintain privacy requirements by not sharing personal information about members including, but not limited to, phone numbers, addresses, program participation, financial information, or personal situations.
• Adhere to, and implement, all policies and procedures listed in the training manual and as new policies are implemented.
• Communicate in a positive manner with members, guests, program participants and volunteers.
• Provide appropriate assistance as needed.
• Assist in annual branch Why It Matters Campaign.
• Achieve individual and team goals as related to the campaign.
• Attend all staff meetings and trainings, as required.

Skills

MS Word

MS Excel

Time management

Communication skills

Job description

The YMCA of Metro Atlanta is hiring a Member Service Representative to deliver outstanding member service in the branch and over the phone, helping to retain members and support program participants.

Under the direction of the Membership Director, you will welcome members, assist with membership sales and program registrations, respond to questions, and uphold safety protocols while safeguarding privacy and information in a friendly, professional manner.