Member Experience Specialist I (Billing & Support)

Patriot Mobile; Tyler (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A wireless service provider based in Texas seeks a Member Services Associate 1 to provide front-line support for inquiries related to accounts and billing. The ideal candidate will possess strong communication and organizational skills while delivering an exceptional customer experience. Responsibilities include handling customer questions and maintaining member records in real-time. A high school diploma or GED is required; previous call center experience is preferred but not mandatory.

Qualifications

• Exceptional verbal, written and interpersonal skills are essential.
• Must analyze situations quickly and make effective decisions.
• Ability to work in a fast-paced environment and multi-task.

Responsibilities

• Handle customer inquiries on accounts, billing, and services.
• Provide accurate and friendly support for a positive experience.
• Access and maintain member records in real-time.

Skills

Exceptional communication

Ability to make decisions

Strong organizational skills

Proficient with Microsoft Office Suite

Education

High School diploma or GED

Associate's or Bachelor's degree

Tools

Microsoft Office Suite

Job description

A wireless service provider based in Texas seeks a Member Services Associate 1 to provide front-line support for inquiries related to accounts and billing. The ideal candidate will possess strong communication and organizational skills while delivering an exceptional customer experience. Responsibilities include handling customer questions and maintaining member records in real-time. A high school diploma or GED is required; previous call center experience is preferred but not mandatory.