Member Support Specialist I (Billing & Accounts)

Patriot Mobile; Grapevine (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

Patriot Mobile is seeking a Member Services Associate 1 to provide frontline support for member inquiries related to accounts, billing, and services.

The role requires strong communication, problem-solving, and the ability to navigate internal systems to deliver an outstanding customer experience. Overtime and Saturdays may be required. Associate's or Bachelor's degree is preferred, with call center experience a plus.

Qualifications

• High School diploma or GED required; Associate's or Bachelor's degree preferred.
• Experience in sales, operations, or executive administrative support is preferred.
• Call center experience preferred but not required.

Responsibilities

• Handle general customer questions related to accounts, billing, and service-related concerns.
• Provide prompt, accurate, and friendly support to ensure a positive member experience.
• Access, update, and maintain accurate member records in real-time during interactions.
• Identify and elevate complex issues to higher-level support teams or supervisors as necessary.
• Achieve key performance indicators, including QA, schedule adherence, and call handling times.
• Build a strong foundation in delivering high-quality interactions and problem resolution.
• Develop expertise in Patriot Mobile policies, billing systems, and account management tools.
• Strengthen active listening and resolution strategies to handle diverse member concerns effectively.

Skills

Exceptional communication

Fast learner

Multi-tasking

Organizational skills

Dependable with attendance

Willing to work overtime and Saturdays

Education

High School diploma or GED

Associate's or Bachelor's degree preferred

Tools

Microsoft Office Suite (MS Teams)

Job description

Patriot Mobile is seeking a Member Services Associate 1 to provide frontline support for member inquiries related to accounts, billing, and services.

The role requires strong communication, problem-solving, and the ability to navigate internal systems to deliver an outstanding customer experience. Overtime and Saturdays may be required. Associate's or Bachelor's degree is preferred, with call center experience a plus.