Member Experience Specialist

Base Power; Austin (TX); In loco; USD 52.000 - 68.000; Tempo pieno

Descrizione del lavoro

Base is America’s next-generation power company. The Member Experience team delivers world-class customer support across multiple channels, acting as the voice of the brand and driving trust and satisfaction.

This role offers hands-on experience in customer service, problem-solving, and impactful communication in Austin. You will engage members via phone, email, and text; troubleshoot issues; document solutions; and partner with engineering and operations to improve processes and the overall

Competenze

• 0-5 years of experience.
• Empathetic communicator who loves connecting with people and making them feel heard.
• Strong writing with grammar, tone and clarity.
• Able to think analytically and creatively to solve issues.
• Detail-oriented in documenting solutions and tracking interactions.
• Capable of handling multiple inquiries while meeting deadlines.

Mansioni

• Engage with members across phone, email, text and other channels.
• Troubleshoot and resolve member issues with our products.
• Track, manage, troubleshoot and prioritize interactions.
• Collaborate with engineering, marketing and operations teams.
• Act as the voice of the customer, gathering feedback.
• Create and maintain knowledge bases, playbooks and resources.
• Support new members during onboarding to ensure understanding.

Conoscenze

Empathetic communicator

Strong writing

Analytical thinking

Attention to detail

Multitasking

De-escalation

Strumenti

CRM tools

Descrizione del lavoro

Base is America’s next-generation power company. The Member Experience team delivers world-class customer support across multiple channels, acting as the voice of the brand and driving trust and satisfaction.

This role offers hands-on experience in customer service, problem-solving, and impactful communication in Austin. You will engage members via phone, email, and text; troubleshoot issues; document solutions; and partner with engineering and operations to improve processes and the overall