Member Care & Account Services Specialist

First Service Credit Union; Houston (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A financial institution in Houston is seeking a member service representative to accommodate member needs via telephone, fax, and email. Responsibilities include providing timely service, identifying cross-sell opportunities, and ensuring accurate transaction processing. Ideal candidates will have a high school diploma or GED, excellent verbal communication skills, and proficiency in Microsoft Office. This is an essential role in maintaining member satisfaction and operational efficiency.

Qualifications

• Must possess excellent verbal communication skills.
• Proficient in Microsoft Office products.
• Ability to handle multiple projects simultaneously.

Responsibilities

• Provide courteous and professional service to all members.
• Process member transactions accurately.
• Cross-sell services and products to members.

Skills

Verbal communication skills

Proficiency in Microsoft Office

Organizational skills

Attention to detail

Education

High school education or GED

Job description

A financial institution in Houston is seeking a member service representative to accommodate member needs via telephone, fax, and email. Responsibilities include providing timely service, identifying cross-sell opportunities, and ensuring accurate transaction processing. Ideal candidates will have a high school diploma or GED, excellent verbal communication skills, and proficiency in Microsoft Office. This is an essential role in maintaining member satisfaction and operational efficiency.