Member Account Specialist I - Service & Billing

Trico Electric Cooperative; United States; Remote; USD 40,000 - 42,000; Full time

Benefits offered by this job

Pension Plan

401(k) plan with employer matching

Medical, vision, dental, and life ins.

MTO/Catastrophic Leave

Holiday pay

Wellness programs

Tuition assistance

Job summary

Trico Electric Cooperative is seeking a Member Account Representative I to be the frontline link to members in a fast-paced call center. You will open/close accounts, answer questions, and provide accurate information while building relationships and maintaining updated member records.

The role requires a high school diploma with 2+ years in customer service, billing, or data entry. Proficiency in MS Office and 10-key calculator skills are essential, with overtime as needed.

Qualifications

• High school diploma or equivalent with a minimum of 2 years' experience in customer service, billing and data entry.
• Experience with MS Office applications (Word, Excel).
• Ability to operate a 10-key calculator by touch and explain bill calculations.
• Ability to multitask and prioritize while remaining professional with members.
• Strong verbal and written communication for calls, chats, and emails.
• Willingness to work irregular and/or overtime hours as required.
• Previous experience in an Electric Utility or Cooperative call center is preferred.

Responsibilities

• Handle account openings and closures and answer member questions.
• Provide accurate account information and resolve member inquiries.
• Build relationships with members and maintain up‑to‑date accounts.
• Deliver exceptional customer service in a fast-paced call center environment.

Skills

Customer service

Billing & data entry

Ten-key calculator

Math skills

Communication skills

Overtime flexibility

Call center experience

Education

High school diploma

Tools

MS Office

Job description

Trico Electric Cooperative is seeking a Member Account Representative I to be the frontline link to members in a fast-paced call center. You will open/close accounts, answer questions, and provide accurate information while building relationships and maintaining updated member records.

The role requires a high school diploma with 2+ years in customer service, billing, or data entry. Proficiency in MS Office and 10-key calculator skills are essential, with overtime as needed.