Member Experience Specialist I

4Front Credit Union; Traverse City (MI); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision insurance

Generous PTO and paid holidays

401(k) with employer match

Tuition reimbursement and professional

development opportunities

DEI focused culture

Community involvement

Job summary

4Front Credit Union is seeking a Member Relationship Specialist I at the Hastings St Branch in Traverse City, MI. You will be the first point of contact for members, delivering friendly service and financial guidance while handling transactions and opening/closing accounts.

This role emphasizes relationship-building and problem solving to support branch performance. The position is non-exempt, on-site, with a wage range of $19.80–$24.76 per hour and comprehensive benefits.

Qualifications

• Strong communication and interpersonal skills.
• Attention to detail and accuracy.
• Ability to build relationships and provide excellent service.
• Bilingual (Spanish/English) preferred for certain branches.

Responsibilities

• Greet members and provide prompt, professional service.
• Build relationships by understanding member needs and providing solutions.
• Process transactions accurately and support account services.
• Identify opportunities to recommend products and services.

Skills

Strong communication

Interpersonal skills

Multi-tasking

Bilingual (Spanish/English)

Customer service

Education

High school diploma or equivalent

Job description

4Front Credit Union is seeking a Member Relationship Specialist I at the Hastings St Branch in Traverse City, MI. You will be the first point of contact for members, delivering friendly service and financial guidance while handling transactions and opening/closing accounts.

This role emphasizes relationship-building and problem solving to support branch performance. The position is non-exempt, on-site, with a wage range of $19.80–$24.76 per hour and comprehensive benefits.