Member Experience Specialist - Branch Concierge

Pfcu4me; Ionia (MI); On-site; USD 35,000 - 45,000; Full time

Job summary

Pfcu4me is seeking an Experience Specialist for its Ionia Branch to assist members with financial transactions and services. The ideal candidate should have a high school diploma, one year of customer service experience, and the ability to manage cash efficiently.

The role involves building member relationships, providing excellent service, and adhering to regulatory compliance. Advancement opportunities are available based on performance and achievements.

Qualifications

• One year of similar or related experience required.
• Experience in cash handling and customer service preferred.
• Ability to read, analyze, and interpret general business communications.

Responsibilities

• Assist members with transactions including deposits and withdrawals.
• Build and maintain relationships with credit union members.
• Ensure compliance with regulatory policies and procedures.

Skills

Customer service

Cash handling

Problem solving

Communication

Education

High School Graduate or equivalent

Tools

Synergy

DocuSign

Job description

Pfcu4me is seeking an Experience Specialist for its Ionia Branch to assist members with financial transactions and services. The ideal candidate should have a high school diploma, one year of customer service experience, and the ability to manage cash efficiently.

The role involves building member relationships, providing excellent service, and adhering to regulatory compliance. Advancement opportunities are available based on performance and achievements.