Member Experience Specialist (In-Branch Banking)

Zealcu; Westland (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Life Insurance

Paid Time Off

Sick Time

Paid Holidays

Job summary

Zeal Credit Union in Westland, MI is seeking a Full-Time Member Service Specialist to serve members with daily transactions and exceptional customer service. You'll balance your drawer, open new accounts, and assist with loan intake while educating members on our range of products to help them reach financial goals.

This onsite role offers competitive benefits including medical, dental, vision, 401(k), life insurance, paid time off, sick time, and paid holidays.

Qualifications

• Six months of customer service experience required.
• Genuine passion for helping others.
• Strong problem-solving skills.
• Initiative taker with proactive mindset.
• Excellent communication skills.
• High attention to detail.
• Punctual and regular onsite attendance.

Responsibilities

• Handle day-to-day member transactions.
• Balance cash drawer accurately.
• Open new member accounts.
• Facilitate loan intake and product education.
• Develop lasting member relationships through service.
• Collaborate with team to ensure smooth operations.

Skills

Customer service

Problem-solving

Initiative

Communication skills

Attention to detail

Punctuality

Onsite attendance

Job description

Zeal Credit Union in Westland, MI is seeking a Full-Time Member Service Specialist to serve members with daily transactions and exceptional customer service. You'll balance your drawer, open new accounts, and assist with loan intake while educating members on our range of products to help them reach financial goals.

This onsite role offers competitive benefits including medical, dental, vision, 401(k), life insurance, paid time off, sick time, and paid holidays.