Member Experience Specialist

PFCU; Swartz Creek (MI); On-site; USD 19,000 - 30,000; Full time

Job summary

PFCU is seeking an Experience Specialist at the Swartz Creek branch in Michigan. This hourly, non-exempt role supports the Operations department and may travel to east region branches as needed. You will handle member transactions, promote products, and uphold service standards.

Advancement within levels I-III is merit-based and tied to performance across branches. The role emphasizes accuracy, customer education, and strong knowledge of credit union products, with a focus on delivering

Qualifications

• High School Diploma or equivalent required.
• 1 year of similar experience required; 1 year of sales experience preferred.
• Excellent customer service and communication skills.

Responsibilities

• Greet members and handle transactions with accuracy.
• Maintain cash drawer balance and secure cash and checks.
• Assist with opening memberships and servicing accounts.

Skills

Customer service

Cash handling

Relationship building

Teamwork

Education

High School Diploma or equivalent

Tools

Synergy

Instant Issue

DocuSign

Job description

PFCU is seeking an Experience Specialist at the Swartz Creek branch in Michigan. This hourly, non-exempt role supports the Operations department and may travel to east region branches as needed. You will handle member transactions, promote products, and uphold service standards.

Advancement within levels I-III is merit-based and tied to performance across branches. The role emphasizes accuracy, customer education, and strong knowledge of credit union products, with a focus on delivering