Member Experience Specialist - Hospitality & Service

LTFMGTCO LTF Club Management Co; Virginia; On-site; USD 19,000 - 24,000; Full time

Benefits offered by this job

Fully subsidized membership

Discounts on Life Time products and 
-

401(k) retirement savings plan with公司

Job summary

Life Time is seeking a Membership Concierge I to deliver the highest quality customer service to members and guests. As the first point of contact, you will ensure everyone feels welcomed and valued while promoting a healthy lifestyle.

In this role, you will handle member inquiries, educate guests on club programming, events, pricing and policies, and assist with transactions and account changes, all within a fast-paced, hospitality-driven environment.

Qualifications

• Minimum of 6 months service/reception experience.
• Complete Concierge Certification upon hire.
• Must work a minimum of 15 hours per week.

Responsibilities

• Acts as first point of contact for members and guests.
• Handles incoming calls from members and guests.
• Maintains knowledge of programs, events, pricing and policies.
• Builds relationships and delivers extraordinary experiences.
• Assists members with transactions and account changes.

Skills

Customer service

Hospitality mindset

Communication skills

Phone etiquette

Multi-tasking

Education

HS graduate or equivalent

Job description

Life Time is seeking a Membership Concierge I to deliver the highest quality customer service to members and guests. As the first point of contact, you will ensure everyone feels welcomed and valued while promoting a healthy lifestyle.

In this role, you will handle member inquiries, educate guests on club programming, events, pricing and policies, and assist with transactions and account changes, all within a fast-paced, hospitality-driven environment.