Member Experience Concierge

LTFMGTCO LTF Club Management Co; Austin (TX); On-site; USD 19,000 - 29,000; Part time

Job summary

Life Time is hiring a Membership Concierge I to warmly welcome members and guests, answering inquiries and guiding them through club programming, events and policies. You will help build loyalty by delivering ongoing, value-based relationships that support members in achieving their healthy lifestyle goals.

As the first point of contact, you’ll excel in a fast-paced environment, stand for extended periods, and perform transactions with a smile while maintaining an informed, friendly approach to

Qualifications

• Minimum of 6 months service/reception experience.
• Complete Concierge Certification upon hire.
• Must work a minimum of 15 hours per week.
• Commitment to serve others.
• Effective communication skills.
• Passion for living a healthy way of life.
• Ability to multi-task and deliver high quality customer service in a fast-paced environment.
• Must have good verbal communication.
• Must be able to stand for 4 hours at a time.
• HS graduate or equivalent preferred.

Responsibilities

• Operates as first point of contact for members and guests.
• Receives and facilitates incoming phone calls from members and guests.
• Maintains updated knowledge to educate members and guests of club programming, events, pricing, and policies.
• Exemplifies a hospitality mindset to build relationships with members and guests, creating extraordinary experiences.
• Assists members with transactions and general account changes.

Skills

Customer service

Communication

Multi-tasking

Verbal communication

Stamina

Hospitality mindset

Education

Concierge Certification

Job description

Life Time is hiring a Membership Concierge I to warmly welcome members and guests, answering inquiries and guiding them through club programming, events and policies. You will help build loyalty by delivering ongoing, value-based relationships that support members in achieving their healthy lifestyle goals.

As the first point of contact, you’ll excel in a fast-paced environment, stand for extended periods, and perform transactions with a smile while maintaining an informed, friendly approach to