Member Experience Concierge

LTFMGTCO LTF Club Management Co; Wisconsin; Presencial; USD 22.000 - 26.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Fully subsidized membership

Discounts on Life Time products and}

401(k) retirement savings plan with 회사

Training and professional development

Paid sick leave where required by law

Descripción de la vacante

Life Time is seeking a Membership Concierge I to deliver high-quality customer service to members and guests. You will be the first point of contact, ensuring visitors feel welcomed and valued while promoting club programming and healthy living goals.

In this role you will educate members about events, pricing, and policies, build value-based relationships, and support account changes with a friendly, energetic approach in a fast-paced environment.

Formación

• Minimum of 6 months service/reception experience.
• Complete Concierge Certification upon hire.
• Must work a minimum of 15 hours per week.
• Commitment to serve others.
• Effective communication skills.
• Passion for living a healthy way of life.
• Ability to multi-task and deliver high quality customer service in a fast-paced environment.
• Must have good verbal communication.
• Must be able to stand for 4 hours at a time.
• HS graduate or equivalent preferred.

Responsabilidades

• Operates as first point of contact for members and guests.
• Receives and facilitates incoming phone calls from members and guests.
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies.
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences.
• Assists members with transactions and general account changes.

Descripción del empleo

Life Time is seeking a Membership Concierge I to deliver high-quality customer service to members and guests. You will be the first point of contact, ensuring visitors feel welcomed and valued while promoting club programming and healthy living goals.

In this role you will educate members about events, pricing, and policies, build value-based relationships, and support account changes with a friendly, energetic approach in a fast-paced environment.