Member Experience Concierge (Part-Time)

Life Time Inc.; Bloomingdale (IL); On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

Fully subsidized membership

Discounts on Life Time products and a​

401(k) retirement savings plan with公司$

Training and professional development

Paid sick leave where required by law

Medical, dental, vision, and Rx cover

Short/long term disability insurance

Life insurance

Pre-tax FSAs and dependent care

Parental leave and adoption assistance

Paid time off (vacation and sick days)

Deferred compensation plan

Job summary

Life Time Inc. is seeking a Membership Concierge I to deliver top-tier customer service as the first point of contact for members and guests.

You’ll help educate on club programming, events, pricing, and policies while fostering value-based relationships that boost loyalty and support healthy life goals. You’ll handle member transactions, maintain knowledge of offerings, and embody hospitality to create exceptional experiences in a fast-paced club setting.

Qualifications

• Minimum of 6 months service/reception experience.
• Complete Concierge Certification upon hire.
• Must work a minimum of 15 hours per week.
• Commitment to serve others.
• Effective communication skills.
• Passion for living a healthy way of life.
• Ability to multi-task and deliver high quality customer service in a fast-paced environment.
• Must have good verbal communication.
• Must be able to stand for 4 hours at a time.
• HS graduate or equivalent preferred.

Responsibilities

• Operates as first point of contact for members and guests.
• Receives and facilitates incoming phone calls from members and guests.
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies.
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences.
• Assists members with transactions and general account changes.

Skills

Customer service

Reception experience

Effective communication

Hospitality mindset

Ability to multi-task

Stand for 4 hours

Team player

Education

High School Diploma or equivalent

Job description

Life Time Inc. is seeking a Membership Concierge I to deliver top-tier customer service as the first point of contact for members and guests.

You’ll help educate on club programming, events, pricing, and policies while fostering value-based relationships that boost loyalty and support healthy life goals. You’ll handle member transactions, maintain knowledge of offerings, and embody hospitality to create exceptional experiences in a fast-paced club setting.