Member Experience Specialist

LTFMGTCO LTF Club Management Co; Charlotte (NC); On-site; USD 17,000 - 22,000; Part time

Job summary

Life Time is seeking a Membership Concierge I to deliver high-quality customer service to members and guests. As the first contact, you welcome visitors and help them navigate club programs, events, pricing, and policies.

This role supports a healthy lifestyle in a fast-paced environment, requires standing for four hours, and a commitment of at least 15 hours per week. Concierge certification is provided upon hire; prior reception experience is a plus.

Qualifications

• Minimum of 6 months service/reception experience.
• Complete Concierge Certification upon hire.
• Must work a minimum of 15 hours per week.
• Commitment to serve others.
• Effective communication skills.
• Passion for living a healthy way of life.
• Ability to multi-task and deliver high quality customer service in a fast-paced environment.
• Must have good verbal communication.
• Must be able to stand for 4 hours at a time.

Responsibilities

• Operates as first point of contact for members and guests
• Receives and facilitates incoming phone calls from members and guests
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
• Assists members with transactions and general account changes

Skills

Customer service

Reception experience

Communication skills

Multitasking

Healthy lifestyle enthusiasm

Stand for extended periods

Education

HS diploma or equivalent

Job description

Life Time is seeking a Membership Concierge I to deliver high-quality customer service to members and guests. As the first contact, you welcome visitors and help them navigate club programs, events, pricing, and policies.

This role supports a healthy lifestyle in a fast-paced environment, requires standing for four hours, and a commitment of at least 15 hours per week. Concierge certification is provided upon hire; prior reception experience is a plus.