Member Experience Specialist – Gym Front Desk & Tours

Planet Fitness; London (KY); Presencial; USD 17.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Advancement opportunities

Health insurance options

Life & disability coverage

PTO & 7 holidays

Flexible scheduling

401(k) with company match

Daily pay options

Employee discounts

Professional development & training

Casual dress code & free work shirt

Free gym access

Free tanning

Free wellness spa services

Wellness reimbursement $125/yr

Exclusive discounts at outside Retail

Descripción de la vacante

Planet Fitness is seeking a Member Services Representative to create a positive member experience by providing a superior level of customer service to members, prospective members and guests. The role involves greeting, answering phones, signing up new members, giving tours, updating accounts, and front desk tasks while maintaining a clean club.

Expect a 5-day work week with ~40–45 hours, depending on hourly or salary status.

Formación

• High School diploma or GED required.
• Must be 18 years of age or older.
• Customer service background preferred.
• Basic computer proficiency.
• Upbeat and positive attitude.
• Punctuality and reliability.
• Ability to interact with members and co-workers professionally.

Responsabilidades

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle front desk activities: answer phones, assist callers and questions.
• Check members into the system and assist with new member sign-up.
• Take prospective members on tours and provide club information.
• Facilitate updates to member accounts and respond to inquiries in a timely manner.
• Maintain club cleanliness and contribute to a welcoming environment.
• Work five days per week, approximately 40–45 hours depending on status.

Conocimientos

Customer service

Basic computer skills

Friendly attitude

Punctuality

Educación

High School diploma/GED

Descripción del empleo

Planet Fitness is seeking a Member Services Representative to create a positive member experience by providing a superior level of customer service to members, prospective members and guests. The role involves greeting, answering phones, signing up new members, giving tours, updating accounts, and front desk tasks while maintaining a clean club.

Expect a 5-day work week with ~40–45 hours, depending on hourly or salary status.